TERMS AND CONDITIONS

By accessing and browsing these websites, you agree to be bound by the Terms and Conditions set forth below:

TERMS AND CONDITIONS

The content on the Website is copyrighted and may not be used without the written permission of Stelluna LLC or COLLAMIN. Stelluna LLC is the appointed importer and distributor of COLLAMIN.

PRODUCTS

The products and services made available on our websites are intended for personal use only and not to be resold, unless you are an approved and validated Authorized Reseller of Collamin or Stelluna LLC. We reserve the right to limit order quantities at any time without notice. Products may be revised or discontinued at any time. Pricing and promotions are subject to change without notice.

PURCHASE

Terms are FOB shipping point / FOB Origin. Ownership/Title changes at time your order is shipped. Your purchase on our website will require you to declare a valid credit card, debit card or other payment method offered on our website. Payment must be received in full prior to acceptance of an order. By placing your order and payment information, you certify that your information submitted is true, correct and complete, and you have obtained the legal right to use such payment method.

Facilitating payment of your purchase may be contracted to a qualified third party service adhering to robust privacy policies, to ensure data protection according to federal law. By submitting your information, you grant us the right to provide the information to the nominated third party service.

TAXES

Unless an approved authorized Reseller provides us with a valid and correct tax exemption certificate prior to placing an order, you are responsible for sales and all other taxes associated with your order. Sales tax will be charged at the time of transaction at the current rate.

SHIPPING POLICY

Domestic orders:

Orders placed after 1PM EST will be processed the following business day. Business days are considered Monday – Friday, excluding public Holidays.

  • Free shipping over USD 50,00
  • Standard Ground 7 Day Shipping: $7,95
  • Expedited 3 Day Shipping: $19,95
  • Fee for Express overnight shipping: $37,95

International orders:

We do not ship to Canada or any other Country. Please visit HOME/COUNTRY ( link to..) to select an authorized representative in your country. Orders fulfilled from the USA for destinations other than the continental U.S. are as per custom order at separate arrangement and after endorsement of your local authorized distributor. Duties, taxes and import permits in the destination country are in addition, and the sole responsibility of the receiver.

Wholesale transactions are excluded from free shipping. A separate shipping tariff on a case level will apply based on your wholesaler tier level.

Tracking information:

Once your order is processed and your package is tendered to the carrier, we will notify you by email with tracking information.

Return Policy:

We fully endorse the quality of our collagen products.

Products directly purchased from this website may be returned by the buyer by contacting us within fourteen (14) days of the date of purchase for a full refund less shipping and handling, provided the product is unopened and remains sealed.

Please write to sales@stellunausa.com to obtain an RMA number. Return products without an authorized RMA number cannot be accepted and will not qualify for a refund.

In case you already opened the product and were not satisfied, please email your comments and an RMA request to sales@stellunausa.com and our customer service team will review each concern.

Replacements or refund does not, in any event, constitute any admission of any kind by Stelluna LLC or by Collamin. We reserve the right to fully investigate claims.

Holiday Schedule:
We elect to be closed for all U.S. public holidays and process orders the following business day.

NO MEDICAL ADVICE

All information listed on our websites or communicated to you upon request, is provided for informational purposes only and is not intended to be medical or health care advice. We may offer some products on our websites which the Food and Drug Administration classifies as beverage, food or dietary supplements products. We do not sell or market such products for the purposes of diagnosing, treating, curing, or preventing any disease.

We do not recommend any particular form of medical treatment and recommend that you manage your health concerns with the advice of a licensed health care practitioner. The information listed on our websites should never substitute the advice you receive from your professional health care provider.

If you have any health care related questions, or suspect you have a medical problem, please promptly call or visit your health care practitioner.

Before using any products offered on our websites carefully read all labels and follow all directions.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Collamin and Stelluna LLC parties, agents, licensee, licensors and suppliers and each of their officers, directors and employees from and against all losses, expenses, liabilities, claims, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions, or any activity related to use of these websites by you or any other person accessing these websites using your password and/or your internet account.

DISCLAIMER & LIMITATION OF LIABILITY

As a user, you assume all risk of using these websites and the products and services offered on these websites. Except as otherwise specifically provided, these websites and the products and services offered on these websites are provided on an “AS IS” and “AS AVAILABLE” basis and without warranties of any kind, unless specifically set forth otherwise in this paragraph.

Collamin and Stelluna LLC, its directors, employees, agents, partners, suppliers or affiliates, shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from access to, the use of, or inability to use these services, websites or materials on the site, even if Collamin or Stelluna LLC have been advised of the possibility of such damages.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of California, United States of America, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Services, and supersede and replace any prior agreements we might have had between us regarding the Service.

Some Jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, the limitations above may not apply to you.

CHANGES

We aim to always display the latest information about our products, services, pricing, and Terms and Conditions via our website. At our sole discretion, we do reserve the right to modify or replace the terms at any time. Material changes will be presented with a 30day prior notice before going into effect. Any changes are determined at our sole discretion.

Each time you access our websites and services, you agree to be bound by the revised terms as displayed. If you do not agree to the new terms, you are no longer authorized to use the Service or websites.

CONTACT US

For any questions about these terms, or our product, or business in general, please do not hesitate to contact us.

Call us at (925) 890 4508 – Our customer service representative will be happy to answer your questions between 9am and 5pm West Coast Time, Monday through Friday except Holidays.

Please contact us by e- mail at sales@stellunausa.com or info@collamin.com by mail:

COLLAMIN USA, imported and distributed by Stelluna LLC

2010 Crow Canyon Place, Ste100, San Ramon CA 94583, United States